Terms of Use

Your use and access to this website is subject to the following terms and conditions and all applicable laws. By viewing this website or completing a purchase from this website, you agree to be bound by these terms, conditions, and laws.

By completing a purchase from this website, you agree that Cuddly Construction, its officers, agents, employees, and representatives will not be held liable for damages arising from the use of products purchased from this website. You agree that the maximum liability to Cuddly Construction shall be the price of the products ordered. This is subject to applicable state and federal laws.

Important Notice:

All products are recommended for children 3 years of age or older. Please remove all tags and attachments before giving products to a child. Any plastic packaging should be kept away from babies and children to avoid a suffocation hazard. All packaging, tags, and attachments should be discarded immediately. In the event of damage to any product, do not allow children to use or play with the product. Dispose of damaged products immediately.

The Law

Laws regarding the sale of certain items in this catalog may vary from state to state. It is solely the responsibility of the purchaser to be aware of and to conform to your local and state laws. The person placing an order from this website warrants that he or she is a legal adult and is under no legal disabilities that would prohibit such a person from ordering, owning, or possessing these items under state, federal, or local laws.

Catalog/Website Errors

We do our best to make sure that the photos, descriptive copy, and prices are correct, but…sometimes, despite our best efforts, errors may occur. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary. In the event of our error, you may cancel your order.

Website Prices

Due to market fluctuations, prices are subject to change without notice. Prices will be confirmed at the time of order.

Limited Warranty

All products found on this website have been manufactured by other parties. These products may be warranted by their respective manufacturer against defects in workmanship and materials that arise during normal use. There may be a limited term to any of these manufacturers’ warranties, and these warranties may be invalidated by any misuse of the products. Cuddly Construction does not offer any further warranty or guarantee.

The manufacturers have provided all statistical information found on this website. These statistics are reproduced solely for the Buyer’s information and convenience. This website does not represent these statistics as being accurate. Determining the adequacy of any product for any intended purpose is the sole responsibility of the Buyer. In making that determination, the Buyer has not relied upon any warranty or representation made by our company. We are not bound by the representations of any agent, employee, or representative of our company and/or any affirmation of fact or warranty, expressed or implied. No warranty shall be created by any statement made on this website for the advertisement or promotion of any product.

Cuddly Construction makes no warranties of any kind. Any and all warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose, are hereby disclaimed by our company. Any claim for consequential or incidental damages arising out of or connected to the manufacture, sale, delivery, or use of any product found on this website shall in no event be our company’s liability. In all events, our liability shall be limited to and shall not exceed the purchase price paid for the products by the Buyer. This is subject to applicable state and federal laws.

Trademarks

Unless otherwise noted in the contents of this website, all names, logos, and marks appearing on this website are trademarks owned, used, or under license by Cuddly Construction or its affiliates. Other trademarks are the property of the respective trademark’s owner. Unauthorized use of any trademark or content on this website is strictly prohibited.

Privacy Policy

General

We respect the privacy of every individual who visits our website. This Privacy Statement outlines the information we will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected when you visit our website.

We do not rent, sell, or exchange e-mail addresses.

Personal Information

We will not collect your name, address, telephone number, or email address unless you provide it to us voluntarily. However, we may attempt to collect such information if we believe your use of this website violates any laws. If you do not want this information collected, please do not submit it to us.

If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personal information, we may use that information in the following ways: we may store and process that information to better understand your needs and how we can improve our services. From time to time, we may notify you of special offers and/or send you online information that may be of interest to you based on the information you have given us and based on your buying history at CuddlyConstruction.com. However, we will not provide that information to third parties.

Children

We have no intention of collecting any personal information (that is, name, address, telephone number, or email address) from individuals under eighteen years of age. Where appropriate, we will specifically instruct children not to submit such information on our website. If a child has provided us with personally identifiable information, a parent or guardian of that child should contact us at the email address listed under “Who to Contact” in this Statement to request that this information be deleted from our records. We will use reasonable efforts to delete the child’s information from our existing files.

Other Information Collected Automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the URL of the website from which you linked or clicked to our website.

Information We May Place Automatically on Your Computer’s Hard Drive

When you view our website, we may store some information on your computer. This information will be in the form of a “cookie” or similar file and will help us in many ways. For example, cookies allow us to tailor our website to match your interests and preferences better. With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

When You Log On To Our Site, Your Cookie Allows Us To:

  • Recognize you as a repeat visitor or customer. This enables us to retrieve certain information that you previously provided so that you do not need to re-enter this information every time you shop with us.
  • Alert you to new areas that we think might be of interest to you when you return to our site, plus customize page content based on your browser type or other information sent in your cookie.

Who to Contact

If you have submitted personal information through this website and would like that information deleted from our records, please contact us.

We will use reasonable efforts to delete your information from our existing files.

Changes to our Privacy Policies

If elements of our privacy policy change, we will post the policy changes to our website. If you are concerned about how your information is used, you should check back at our website periodically.

Shipping & Returns

Arrival Times

Domestic Ground Shipping
Shipments normally arrive one to seven (1-7) business days after your order has left our location, provided the item is in stock. In the event that your item is not in stock, you will be otherwise notified (if you have provided us with a valid e-mail address).

Calculation of Shipping Charges

We ship all orders promptly by UPS or a similar carrier. Charges are determined by the weight of the package. It should take 1 to 7 business days to receive your order by standard ground service. Oversized items may be subject to additional delivery charges. If applicable, these charges are added to your shipping cost.

Order Processing

All orders are usually processed for shipment immediately, but may take up to 24 hours from the time of order. Shipments are processed Monday through Friday only. Overnight and Second Day orders must be received before 12:00 PM, E.S.T. In some instances, you may receive your order in multiple shipments.

Canceling Orders

If you need to cancel an order that has not already been shipped, we may be able to cancel it. To do so, please contact us immediately. However, if your order has already been sent out for delivery, we will be unable to cancel it. You may cancel your order up to the time of shipment.

Sales Tax

Sales tax is charged on total merchandise ordered.

Non-Delivered Orders

Should a package be refused or returned to us unopened, the customer shall be charged a restocking fee of 15% of the order amount and/or pay shipping costs to re-ship the order.

Freight Damage

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be reported to us within 24 hours of delivery. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with the carrier will result in denial of the claim.

RETURNS

Our company insists on outstanding quality, value, and service. Within 30 days of the order date, we guarantee that every item we sell will give you complete satisfaction, or you may return it for a full refund. Original shipping and handling charges are non-refundable. Return shipping charges are the responsibility of the customer. All returns/exchanges are subject to the terms and conditions outlined below. After 30 days, you have no right to return.

Terms and Conditions

All returns must obtain a return merchandise authorization(RMA) number and instructions(instructions are provided after requesting an RMA number and will include the shipping address to send returned merchandise).
Please allow up to 14 business days from the day you return your merchandise for your return to be credited or exchange made.

Returns must be shipped prepaid and insured by you to the address provided in the return instructions. Return shipping and handling is the responsibility of the customer.

* When you are shipping returned merchandise, we strongly recommend that you use a shipping carrier that will provide you with package tracking information. We are not responsible for returns that are lost or damaged during shipping.

All merchandise returned due to our error will be exchanged or credited/refunded promptly.

If you do not like your merchandise, you may return it for a full refund for up to 30 days from the order date, so long as the merchandise is still in its undamaged original packaging and in resalable condition. If any merchandise is not in its original packaging and/or is not in resalable condition, the customer shall be charged a restocking/packaging fee of 15% of the order amount. Return Shipping and Handling is the responsibility of the customer.

All returns for a refund paid by a credit card will receive a credit to the credit card.

As long as a return is not due to our error, you will be charged freight on any replacement merchandise when making an exchange.

Merchandise returned to us, other than manufacturer defects, will be accepted at our discretion only if they meet our resalable condition policy. Damaged packing could result in a charge of up to $20.00 or 15% for handling and restocking purposes.

Be sure that the RMA number is clearly displayed on the outside of your package. Also be sure to include your name, address and daytime phone number. All packages that do not display an RMA number will be refused and sent back to the sender at the senders expense.

Restocking/Packaging Fees

Non-defective merchandise returned to us for any reason other than an incorrect shipment of product, will be subject to a 15% restocking/packaging fee if the merchandise is not received by us in its undamaged original packaging, in resalable condition, and within 30 days of the sale date.

Returning A Purchase

(All returns/exchanges are subject to the terms and conditions outlined above)
Step 1:
Request an RMA number
Step 2:
A representative will contact you via email or phone with an RMA number and shipping instructions.